Frequently Asked Questions

Payment is completed on the Bank of Georgia (BOG) payment page. Check the available payment methods there. Before confirming payment, review the final amount, currency and fees: an initial price shown in search or on a route page may differ from the final total. Contact us by chat or phone if anything is unclear.

Whether you can cancel or change a ticket, the fees and refund conditions depend on the airline and purchased fare. A change may also require paying a fare difference. To check your ticket conditions and the expected refund timeframe, contact us in chat or call +995 32 240 17 17 — our team will help. Sending a request does not itself change or cancel the ticket.

Baggage allowance depends on the airline, fare, passenger and flight segment. Before payment, check the selected offer’s cabin and checked baggage quantities, weights and stated conditions. Unconfirmed information does not mean baggage is included or excluded. To check whether extra baggage is available and its price, contact us in chat or call us — our team will help.

Check the opening and closing times for check-in on your operating airline’s official website. Have your booking reference (PNR) or ticket number and passenger details ready. Online check-in does not replace baggage drop, document checks or boarding deadlines. Plan your arrival using the airline and airport guidance; contact us by chat or phone if you need help.

Correcting a name and transferring a ticket to another passenger are different actions; availability and fees depend on airline rules. Enter the passenger name exactly as it appears on the travel document. If you notice an error, contact us in chat or call us — our team will help check the conditions for your ticket.

Infants under 2 years old can travel on a parent's lap at a reduced fare. When searching for flights, add infant passengers in the passenger selector. Each adult can travel with one infant. Infants require a valid passport for international flights. The infant must be under 2 years old on the date of travel for both outbound and return flights.

Required travel documents depend on your nationality, document type, destination and transit countries. Before booking, check the relevant country’s official guidance for passport validity, visas or other permissions, and transit requirements. A single six-month passport validity rule does not apply to every destination.

Prices may change with seat availability and airline fares. Check the current offer, baggage and final total before choosing. Successful payment and ticket issuance are separate steps. If you were charged but cannot find ticket confirmation, check your booking status and contact us in chat or call us.

FlyGE supports one-way, round-trip and multi-city flight searches. For a multi-city trip, select that search mode and enter each flight segment and date. If you need help planning your itinerary, contact us in chat or call us.

FlyGE does not currently sell travel insurance directly. However, we strongly recommend purchasing travel insurance separately before your trip. Travel insurance can cover trip cancellation, medical emergencies, lost baggage, and flight delays. You can purchase travel insurance from local Georgian insurance providers.

If you need special assistance, wheelchair support, transport of medical equipment or a special meal, contact us by chat or phone before buying your ticket. If you have already booked, contact us as soon as possible. Our team can help clarify the airline’s requirements, advance notice deadlines and confirmation needed. Conditions vary by service and flight; submitting a request does not itself confirm the service.